AIER Technologies, Inc.
AIER
All guides & manuals
AIER Schedule
Provider (MD / PA / NP)

Provider Guide

Onboarding & user manual for physicians, PAs, and NPs

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1.Welcome, provider

This guide is for physicians, PAs, and NPs using AIER Schedule. Your scheduler builds the roster; you view your shifts, sync them to your calendar, request swaps, and submit time-off — all from one place.

2.First-time sign-in

  1. Open the invite link from your scheduler (or go to aierschedule.org and sign in with your work email).
  2. Set a password or use Google / passkey sign-in.
  3. You'll land on My schedule.

3.Syncing your calendar (do this once)

  1. Open My scheduleSync calendar.
  2. Copy the private iCal URL.
  3. Add it as a subscribed calendar in Apple Calendar, Google Calendar, or Outlook.
  4. Every publish and swap will update your calendar automatically.
Tip: The URL is private to you. If you ever share it accidentally, tap Regenerate to invalidate the old one.

4.Viewing your shifts

  • My schedule — your assigned shifts by day, week, or month.
  • Schedule — the whole department view (read-only for providers).
  • Tap any shift to see start/end time, location, and colleagues on that shift.

5.Requesting a swap

  1. Open Requests and click New swap request.
  2. Pick the shift you want to give up and a colleague to swap with; add a note.
  3. Your scheduler and the other provider both get notified.

6.Submitting time-off and preferences

  • My requests — submit vacation, education, or personal days.
  • Preferences — mark preferred / avoided shift types and weekdays.
  • Preferences are considered by the AI builder and by your scheduler when manually assigning.

7.Notifications

  • You'll get an email when the schedule is published or when a swap involves you.
  • In-app browser push notifications are on the roadmap and not yet available.

8.Privacy

Your calendar URL is private and revocable. Your preferences and time-off notes are visible only to your scheduler and org admin — never to other providers.

9.Troubleshooting

  • Calendar not updating → re-copy the iCal URL from My schedule → Sync calendar.
  • Missing shift → check with your scheduler; a re-publish is needed for you to see edits.
  • Can't sign in → use Reset password on the sign-in page or contact your scheduler for a re-invite.